“When I plug in my external back up hard drive, it is not being recognized. It does not show up as a disk on my computer. I did not have that issue with my previous docking station (Targus). I don't have a problem with my USB drive either. Please help.”
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Depending on the power requirements for the HDD. We recommend only connecting one HDD at a time with a power adapter connected to the USB-C power-in port for additional power to the USB-A ports. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary. Thank you.
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