When I plug in the 2nd monitor (HDMI) into the docking station, no sound through the laptop speakers. If I unplug from docking station or plug it into the laptop HDMI slot, speakers work. null

Question

JeremyS · Accepted Answer

I purchased this item and could not get two HDMI monitors to work. I took it into Geek Squad and thought it was the device so exchanged it, opened a new one to test it out in store and the new one didn’t work either, so I had to return this and identify an alternative

Answered by JeremyS 5 years ago

Verified Purchase

J5create Team · Answer

Please contact our customer service department for further help with this issue. Their information can be found on the back of the packaging, or on our website in the "Support" tab.

“When I plug in the 2nd monitor (HDMI) into the docking station, no sound through the laptop speakers. If I unplug from docking station or plug it into the laptop HDMI slot, speakers work.”

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