“My 2019 macbook pro 16" was connected to the JCD543, which was connected to two external displays thru the HDMI ports. the JCD543 was powered and powering the laptop. Now it stopped working. no power passed thru and no monitors work. what should I do?”
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I recommend contacting support mentioned on the website and a specialist will gladly diagnose, troubleshoot and offer an exchange if necessary under the manufacturer's two-year warranty.
Sorry, there was a problem. Please try again later.Have you verified that your power brick is still working by plugging directly into the laptop? When I unplug my power brick, the laptop will pick up the power for the JCD543 and power the outputs to the monitors. Plugging and unplugging the USB-C from the laptop and plugging it back in will cause the laptop to rediscover the JCD543. If that does not work, you may have a bad unit.
Sorry, there was a problem. Please try again later.I have a Dell and I know I had to download the drivers from the JS Crew website. I also know for 4K I have to have one monitor plugged in to the laptop and the other can be plugged into the docking station. Hope this helps! FYI I did have to uninstall and reinstall it a couple of times. Make sure, also, you have all you updates up-to-date.
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