“When I put these in my ears, the noise cancelling feature seems to work fine including when I listen to music, there is no outside noise. When I make a call, it seems as if the outside noise (TV/AC) starts. Is this normal?”
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If you have the "sidetone" on, more background noise will creep in, and regardless of any settings, on ALL brands of earbuds, when you start speaking, and the mics are activated to pick up your voice, those same mics will also pick up background noise. Its inevitable. Years ago 20+, we had Motorola Radios with "jawbone" technology so we could speak using sensors that detected the vibrations ONLY from our speech, with a special sensor attached near our throat, and thus all of the screaming noise from the jet aircraft, was eliminated. The Elite 7 Pros use similair technology. The ANC on the 4's, or others for that matter, will not, cannot, completely eliminate, outside background noise like it does when you have music playing etc, This is due to the fact, while you are on a call, the external microphones get activated so you can talk, or TRANSMIT out, unlike in music mode, where the mics are not transmitting. Companies are constantly trying to make things better, and have been improving for years, but no mfr has perfected it yet. Note, the Jabras, as far as call quality and background noise supression is concerned, are still top of the line, even better than the Sony 1000's, etc, (though the Sony's ANC is class leading like Bose, while in music mode, etc). The only way to get further background noise reduction, while on a call, is to go with the upper level Elite 7 Pro, and probably leave your sidetone off as well. But understand, the call quality on the other end, as far as them hearing you, will be compromised to some degree, the more it tries to suppress or eliminate outside noise from the call, as the mics turn on and off in an effort to eliminate and reduce background interference. Your BEST BET, move to a QUIETER place while on calls...!
Sorry, there was a problem. Please try again later.Hello Frank- Thanks for your comment on the Jabra Elite 4 Active. Currently, the Active Noise Cancellation functionality of the Elite 4 Active only applies to audio listening, not making phone calls. It is possible Sidetone is enabled if you feel that you suddenly begin to hear more outside noise when using the Jabra Elite 4 Active on a phone call. Sidetone is audio feedback from one's voice that a headset/headphones user hears when speaking into the microphone. While on a phone call with Sidetone enabled, your voice is picked up by the microphone and transmitted to the speaker. We recommend checking out the Jabra Elite 4 Active FAQ "How do I adjust sidetone to hear myself speaking during calls using Jabra Sound+?" for more information: https://www.jabra.com/supportpages/jabra-elite-4-active/100-99180701-98/faq/How-do-I-adjust-sidetone-to-hear-myself-speaking-during-calls-using-Jabra-Sound-Plus. Please do not hesitate to contact us with more questions: https://www.jabra.com/supportpages/jabra-elite-4-active/100-99180701-98/contact-support.
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