“When the buds are in the charging case, the case light goes green for a bit and then goes off. Does that mean that the buds are charging and all is ok. Charger is not connected to the outlet/USB at this stage, the app shows its battery charge at 96%.”
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Yes, the case is the battery charger for the ear buds. Plugging case into USB charges the case and the earbuds at the same time
Sorry, there was a problem. Please try again later.Hello STChi22- We kindly suggest resetting your charging case: Open the charging case and place the earbuds inside the case. Leave the lid open, and plug it into a power source using the supplied USB cable and the power supply or a wall charger with a standard voltage of 5v +- 0.25v. (Note: It is not recommended to charge the earbuds/case using a power supply with a higher voltage) Once you see the case battery level LED indication light up near the port after 3 to 5 sec, please close the lid. Allow the earbuds and the case to charge for 2 hours to receive a full charge. If you continue having trouble, please contact Jabra Support: https://bit.ly/3fLNzq1.
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