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Thanks for your inquiry. We would like to work with you directly to address the issue with your JBL Authentics 300 and provide some troubleshooting steps that might help isolate the problem. Please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-S: 9:00 am - 5:00 pm (EST)
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