“I've had my speaker for a month, and now the volume keeps dropping; even when I turn it all the way up, the sound is very quiet. Can I do something to fix it?”
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Thank you for your inquiry. To address the volume issues you are experiencing with your JBL Charge 6, please follow these troubleshooting steps: 1. Rule out the source device: • Please connect the speaker to a different device (such as a different phone, tablet, or computer). This will help determine if the issue is caused by the speaker hardware or the original source device. 2. Perform a factory reset: • If the volume remains low when using a different device, please perform a factory reset by following these steps: • Ensure the speaker is ON. • Press and hold the Volume (+) and Play buttons simultaneously for more than 3 seconds. • The speaker will power off, indicating the factory reset is complete For further assistance, please contact us
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