“I can't get sound thru earbuds, it goes direct to sound from phone. I try tapping earbud but nothing happens.”
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When that happens to me i turn them off and on again. Or put them in their storage box and they'll pair themselves. Also I've noticed that if I have them paired to two electronic devices I have to turn off bluetooth on one in order for sound to go through. Hope it helps.
Sorry, there was a problem. Please try again later.Thanks for reaching out. Make sure that your mobile phone is connected to your earphone via Bluetooth. Turn the headphones on, tap the JBL logo twice on the right earbud and hold it for 5 seconds. It should pop up on your discoverable devices within a few seconds, select it and you should be connected. If you're still having issues, please submit a case request at https://www.jbl.com/support-contact.html and our customer support team will be happy to help.
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