“I have had my device for only a couple days. It is not loud at all. When I try and turn it up it makes a thud noise. Thud noise is loud but thats about it.”
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Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Flip 5 did not meet your expectations. You can try downloading a 3rd party equalizer from the Google Playstore or Apple store to enhance the sound quality of our speaker. Try to reset the speaker. Powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off. The speaker has now been restored to factory default settings. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
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