“I bought the JBL link 300 as an open box item. When I set it up it wont allow me to connect to my home as it must have been set up on the previous purchasers home. I cannot delete the previous owners home. Is there a way to do a factory reset?”
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Hi there, we’re here to help with your JBL Link 300. Please try these troubleshooting steps for us to isolate the issue. First, we need to make sure that the speaker has gone through the set up using the Google Home App. If it is, try to pair it using a different device to look for the speaker. Proceed to reset the speaker to factory settings if you’re still unable to search it. To do so, press and hold the Microphone Mute button for more than thirteen seconds, the speaker will reboot indicating the reset is successful. If the issue persists, please reach out to our local support through this link: https://support.jbl.com/us/en/
Sorry, there was a problem. Please try again later.You should have to hold the microphone mute button for 10-15 seconds to perform a factory reset
Sorry, there was a problem. Please try again later.