“I purchased these this last weekend an haven't been able to get them of mono mode. Any suggestions?”
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I believe the sound mode to "mono" would have to be made at your electronic device.
Sorry, there was a problem. Please try again later.Thanks for reaching out. Try performing a factory reset by double-tapping the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). This restores the earbuds to the factory defaults. TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case. It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again. If the issue persists after the reset procedure, contact JBL Customer Service for technical support and assistance. https://bit.ly/3jsV8mC
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