“Trying to connect to my Samsung A71 phone, the phone keeps asking for a password, tried all the ones suggested 0000 1111 1234 9999, none worked, what do I try next?”

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• Return them

  Answered by Starr 3 years ago

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• You may try to do a reset by placing both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

  Answered by JBL Support 3 years ago

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