“Hello. I ordered this product for a Christmas present and they are now not working properly. They have been used for not even 3 months. Now whenever they are being worn and you move the sound is interrupted. Is there a way to fix or replace this product?”
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We're sorry to hear about what happened. Please check our guide regarding Bluetooth troubleshooting if this can help fix the problem: https://support.jbl.com/us/en/search/?q=Bluetooth%20troubleshooting You can also rest the earphones: Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again. If the problem persists, please contact our customer support for assistance in checking your options: https://support.jbl.com/us/en/#call
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