“The headphones play in stereo with the bluetooth connection, but with a wired connection the sound is mono, not stereo. Is there a way to get the headphones to play in stereo when using the wired connection?”
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Please make sure that the aux cable is properly connected to the ports. You may also try to use a different audio cable and see if this will improve the audio output of your device. If the issue still persists, please contact our customer support via our official website or toll-free hotline for further assistance.
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