“I purchased these a few days ago and the earbuds keep turning on while in the case and idle. It has been draining the battery life and when I go to use them one is dead and the other battery is low. The case is fully charged and they still die.”
Answer This Question
1-1 of 1 Answer
Thank you for your inquiry. With TWS earbuds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, debris, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. Please head to https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html for detailed online instructions. Your unit is covered by a one-year warranty. For further assistance, please contact us.
Sorry, there was a problem. Please try again later.