I can't get the buds to connect to my phone or tablet. They are not recognizing the buds . Is there something I need to know to get it connected to bluetooth? I returned them and got a second pair assuming there was a problem with the buds, but same issue null

Question

Nikw1979 · Accepted Answer

My husband couldn’t either & thought they were broken. But I connected right away. Once you turn it on you have to hold the button until it says “pairing”. It feels like a long time, but it will eventually say it. Make sure your Bluetooth is on your phone as well.

Answered by Nikw1979 6 years ago

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SteveR77777 · Answer

When you first turn on earbuds hold power button on so power light flashes, then tell phone to find new Bluetooth device

JLab Audio Team · Answer

Hey confused,
Please review the following pairing instructions: 1. Power off your headset.

2. Hold the power button and watch for the Bluetooth lights to come on. You will see red and blue lights flashing back and forth. This can take up to 10 seconds.
3. Once you see the red and blue lights flashing, you will then be able to let go of the power button, and open the settings in your device (phone, computer or tablet). Locate the headset with your bluetooth device (usually named JLab __ ).
If you are still running into pairing issues, please feel free to reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t  & Friday 8am-3pm  p.t  so that we may walk you through the pairing process.
Thanks, 
JLab Audio #FINDYOURGO

bmill · Answer

I had the same issue at first. I had to hold the buttons down on the buds to start their connection process and then manually start the scanning process on my phone. It wouldn't find it automatically. It did take about 5-10 seconds before it finally found it.

Answered by bmill 6 years ago

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Jessica · Answer

I had the same issue. But I got it to work. Right the directions on how to connect.

“I can't get the buds to connect to my phone or tablet. They are not recognizing the buds . Is there something I need to know to get it connected to bluetooth? I returned them and got a second pair assuming there was a problem with the buds, but same issue”

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