Questions & Answers

Q: QuestionDo these work with Android phone's and fire TV's?

Asked 5 years ago by Kdeee.

• A:Answer Hello, Yes, they are indeed compatible. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info. We want to help you #FINDYOURGO JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionDo these work with a laptop to take calls using laptop?

Asked 5 years ago by prav.

• A:Answer Yes you can use it on laptop because its bluetooth and i use it on Skype, fb messenger, & viber

  Answered 5 years ago by Rhiki

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Q: Questiondo these have a setting to turn on ambient sound? Thanks

Asked 6 years ago by ace.

• A:Answer Hey ace, They do not have the be aware audio feature. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with further specs. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionCan these earbuds be turned on and off?

Asked 5 years ago by Poweron.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer Yes ...very unique and specific...tap/touch sensors devices...so annoying...bad design flaw when they won’t ever stay in ears so we keep touching them to shove em back in our ear...and then we skip a song...or accidentally hang up a call. Need to Re-read those silly instruction booklet that comes w em

  Answered 5 years ago by SamM

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Q: QuestionAre this compatible with Samsung s20 FE?

Asked 5 years ago by Monica.

• A:Answer These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionAre they compatible to any iPhones?

Asked 5 years ago by Benavidez.

• A:Answer These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: Questionhow the charging cable at the bottom of the case work

Asked 5 years ago by meshmesh.

• A:Answer Just drop earbuds in and they magnetically stay in place

  Answered 5 years ago by HopetonB

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Q: QuestionIs there a LID on the case???

Asked 5 years ago by Bob3600.

• A:Answer No. The earbuds magnetize into the case. It is pretty strong and they don't fall out readily. However, if you drop the case hard enough, they will fall out.

  Answered 5 years ago by anon

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Q: Questiondo they work on Samsung phones &answer calls?

Asked 5 years ago by gaby.

• A:Answer Hey gaby, Yes, they are indeed compatible, and will pick up and hang up calls. We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info We want to help you #FINDYOURGO JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionWhat's the difference between these and the slightly more expensive $50 model? I already have the more expensive ones and I'm wondering if I can use that case to charge these.

Asked 5 years ago by Garrett.

• A:Answer The ions are a little bigger so the case will not work to charge.

  Answered 5 years ago by Trevorbruin

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Q: QuestionCan u use 4g android phones with it

Asked 5 years ago by Anonymous.

• A:Answer Yes .Compatible. i Have Samsung 10S+

  Answered 5 years ago by KarenVerified Purchase

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Q: Questionhow well do thay stay in the case there is no cover on them?

Asked 5 years ago by Bada.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black

• A:Answer no cover.easy to flip and theres magnet to keep them in place. Great product

  Answered 5 years ago by Anonymous

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Q: Question2 questions.... How many hours of listening time can I get on one full charge? and how many times does a charging pad charge the headphones?

Asked 5 years ago by Christian.

• A:Answer Hey christian, Your're looking at 6 playing with 1.5 to charge. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support

  Answered 5 years ago by JLab Audio Team

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Q: QuestionCan I use this for I phone 11?

Asked 6 years ago by Manosh.

• A:Answer Yes u can

  Answered 6 years ago by Imani

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Q: QuestionHow do they plug into an outlet? What is needed?

Asked 6 years ago by LeoL.

• A:Answer Hey leol, Any 5v under 2amp adapter will work. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionThey are unpaired and I can't fix them, how do I do that?

Asked 2 years ago by Anonymous.

• A:Answer I understand that you're having trouble repairing your JLab GO Air True Wireless earbuds and getting them paired again. Let's try some troubleshooting steps to get them back in sync: 1. Reset the earbuds: Put both earbuds in the charging case. Make sure the case is charged. Hold down the button on the charging case for 10 seconds, or until the lights flash blue and white four times. Remove the earbuds from the case and try pairing them again. 2. Reset your Bluetooth connection: On your device, forget the JLab GO Air as a connected Bluetooth device. Turn off Bluetooth on your device and then turn it back on. Open the charging case with the earbuds inside. The earbuds should automatically enter pairing mode (flashing blue and white lights). Select "JLab GO Air" from your device's Bluetooth list to pair them again.

  Answered 2 years ago by JLab Audio Team

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Q: QuestionI have the navy/black version. It has been not connecting to the Stylo 6 Bluetooth . What's the issue ? Both ear bud battery are full.

Asked 3 years ago by BueGuy.

• A:Answer Black

  Answered 2 years ago by BenjaminPicarjr

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Q: Questionhow do i charge this it came with nothing this isnt usb

Asked 3 years ago by jojo.

• A:Answer They have a usb built in on the bottom, you can plug into any usb plug.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionCan the volume be turned up enough to hear over a treadmill noises?

Asked 3 years ago by Meemaw.

• A:Answer I believe it is the right ear (or may be left) just tap on the symbol and it will turn the headphones themselves up or down.

  Answered 3 years ago by AnonymousVerified Purchase

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