Questions & Answers

Q: QuestionCan you use these to connect to an Apple Watch?

Asked 5 years ago by Anonymous.

• A:Answer Hi, Yes. All of our bluetooth products will pair up with an Apple iWatch & iPhones. We want to help you #FINDYOURGO! If you're not happy, our personal service team has your back. Please feel free to contact us at [email protected] or 405-445-7219. #FINDYOURGO JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionCan you connect these earbuds to two cell phone at one time?

Asked 5 years ago by C.

• A:Answer No you can't connect 2 at same time. You have to turn off one for the other

  Answered 4 years ago by Jlab

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Q: Questioncan you use these to pair with a tv

Asked 5 years ago by Sam.

• A:Answer Good question I haven’t tested it out yet when I do I will let u know but the quality on these are awesome

  Answered 5 years ago by Kewan1987Verified Purchase

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Q: QuestionNeed something to use with Smart TV. I wear 2 hearing aids

Asked 5 years ago by Fay.

• A:Answer Hi Fay, Since you ear already using hearing aids, I would recommend one of the three options of headphones. 1. Studio Headphone 2. Rewind Headphones 3. Flex Sport. We want to help you #FINDYOURGO! If you're not happy, our personal service team has your back. Please feel free to contact us at [email protected] or 405-445-7219. #FINDYOURGO JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionAre they water proof

Asked 5 years ago by Hallie.

• A:Answer They are not waterproof.

  Answered 4 years ago by DIsplayname

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Q: QuestionAre they compatible with Google pixel 1?

Asked 5 years ago by Anonymous.

• A:Answer Hey, They are indeed compatible. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support

  Answered 5 years ago by JLab Audio Team

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Q: QuestionCan you track your earbuds, if say you lost one? I haven’t yet, but it’s one of my fears. If this model doesn’t, which one does?

Asked 5 years ago by Anonymous.

• A:Answer Hello, They are not equipped with gps. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with a few replacement options. Kind Regards #TeamJLab Customer Support

  Answered 5 years ago by JLab Audio Team

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Q: QuestionDo they have a pause function? I.e. touch to pause/play?

Asked 5 years ago by Tabkats.

• A:Answer Yes! Tap the left or right earbud twice two play or pause.

  Answered 3 years ago by technerd4810

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Q: QuestionWill these connect to my Apple Watch so I can leave my phone at home?

Asked 5 years ago by RachelAnne.

• A:Answer Hey rachelanne, Yes, they are indeed compatible. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info Kind Regards #TeamJLab Customer Support

  Answered 5 years ago by JLab Audio Team

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Q: QuestionI've read that these are compatible to phones with bluetooth but I'm not clear about, is there a mic for talking?

Asked 5 years ago by Mickey.

• A:Answer Hey mickey, There is indeed an active mic. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support

  Answered 5 years ago by JLab Audio Team

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Q: QuestionHow far away from my phone can I go while wearing these?

Asked 5 years ago by Bailey.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black

• A:Answer About 25-35 feet with a clear line of site from phone to earbuds. Between rooms about 15-20 feet

  Answered 5 years ago by DadStorm18

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Q: QuestionIs this compatible with Samsung Galaxy phone series?

Asked 5 years ago by Cee.

• A:Answer Sure, compatible with any device that has Bluetooth

  Answered 5 years ago by AZNani

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Q: QuestionWill they work with any device that has Bluetooth?

Asked 5 years ago by Anonymous.

• A:Answer Yes

  Answered 5 years ago by AZNani

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Q: QuestionDo they work on a T-Mobile Galaxy 9

Asked 5 years ago by Anonymous.

• A:Answer They should. I have a Samsung Galaxy 9 plus and they work fine.

  Answered 5 years ago by MommieFearest

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Q: QuestionWill it work with new IPad Pro?

Asked 5 years ago by Joy.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer No, it won't work with the new IPad Pro.

  Answered 5 years ago by CommunityAnswer

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Q: Questioncan they connect to a ps4? and do they have a microphone that can be used with them?

Asked 5 years ago by deez.

• A:Answer its an earbud can be conncted to devices Bluetooth capable.its basically a wirless headphone.i dont think theres a need for a separate mic cause theres one built in already

  Answered 5 years ago by chai

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Q: QuestionAre these compatible with Google Assistant or Siri?

Asked 5 years ago by Vivi.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer Hey vivi, Yes, they will retrieve your smart assistant. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with further info. Kind Regards #TeamJLab Customer Support

  Answered 5 years ago by JLab Audio Team

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Q: QuestionAre they sweat proof?

Asked 5 years ago by Luis.

• A:Answer Yes but allow them to dry before charging.

  Answered 5 years ago by MommieFearest

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Q: QuestionWill these work with an HP Spectre laptop?

Asked 5 years ago by RB.

• A:Answer If it has Bluetooth yes it will

  Answered 5 years ago by KYTwinsDad

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