“I accidentally left my case at home and when I turn off my right earbud,it won't turn back on.Do I need the case just to turn them on”

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• Hey Jerardo, You do need the case in order to turn on the earbuds.

  Answered by JLab Audio Team 3 years ago

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• I would think so, the case not only charges the device but maybe reset it.

  Answered by Jennycakes21 3 years ago

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• Yes you do mine will do the same I think it is a safety feature

  Answered by Dana 3 years ago

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• Yes

  Answered by Slydog 3 years ago

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• Short answer, yes. Several times I have left range of my phone with one of the buds in, and when I got back to the phone it failed to connect. This is a 1 in 50 chance, only happens rarely, but when it does, you have to put both buds in the case for a second. When you do, they pair with the base and with each other, clear their memory, then wait to pair externally. I am impressed with this product after 2 months or so of use. Little issues like this matter less to me when I only paid $20

  Answered by GMan 3 years ago

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