Questions & Answers

Name: JLab - GO Air True Wireless Earbuds - Black
Brand: JLab
SKU: 6396184
Price: 29.99 USD
Rating: 4.1 (5573 reviews)

JLab - GO Air True Wireless Earbuds - Black

Model:: EBGOAIRRBLK82; |
SKU:: 6396184

User rating, 4.1 out of 5 stars with 5573 reviews.

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QuestionWhen I connect it to my computer the earbuds will increase and lower the volume on its own. How do I stop it from doing that? I would listen to music and suddenly the volume increases to 100 in one go without me touching anything and its so annoying.
Asked 5 years ago by Steph.
- Answer Hi there, Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. -JLab
  Answered 5 years ago by JLab Audio Team
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QuestionThe right earbud randomly stopped working how do i fix this?
Asked 5 years ago by Seashell.
- Answer I often have this same problem...I usually replace both ear buds to charger trim off my Bluetooth...then pull both buds out again and place them quickly in ear as you. Turning Bluetooth back on...I repeat these steps until both buds actually connect...and sometimes..I have to give up ...the one just sometimes refuses to connect for the day Good luck
  Answered 5 years ago by SamM
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Questionif I have a gift card worth $10.00 and what I want to purchase is $9.99, do I have to add on taxes?
Asked 5 years ago by humanvoice.
This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black
- Answer Yes all states add taxes. For purchases unless the gift card is more than the purchase then it would cover it.
  Answered 5 years ago by Charlie
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QuestionCan you skip or tracks back and forward with these?
Asked 5 years ago by Val.
This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black
- Answer Yes, if you press and hold the right earbud you can skip forward, and pressing and holding the left earbud skips backward.
  Answered 5 years ago by Joslyn
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QuestionWhat does the 2 year warranty cover? Does it cover Stolen, lost, damage?
Asked 5 years ago by KLUND.
This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue
- Answer Warranty says contact them at jlabaudio.com/warranty
  Answered 5 years ago by Stacey
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QuestionHow do these would with lg stylo 5 android? Also,
Asked 5 years ago by mrpk.
- Answer They work great with my Stylo 5x that I have. The only issue is they just arent as loud as what i would personally like them to be.
  Answered 5 years ago by Fatmatt9516
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QuestionCan they connect to a TV with a fire stick
Asked 5 years ago by TVconnecrion.
This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black
- Answer It's a Bluetooth device so it can pair with any Bluetooth enabled device I imagine.
  Answered 5 years ago by DadStorm18
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QuestionDo these work with Alexa?
Asked 5 years ago by Kdeee.
This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue
- Answer Hello, They do indeed work. You need to connect them through the app. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info. We want to help you #FINDYOURGO JLab Audio
  Answered 5 years ago by JLab Audio Team
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QuestionI recently purchased these air buds and have not been able to charge them using the case. The case does not seem to charge either, as it does not flash blue when it should be charging. Is there any way I can fix this easily?
Asked 5 years ago by Michael.
- Answer When you plug in the ear bud charger the light should turn RED. When the charger is charging it will slow blink RED and turn blue then done. Now the light will slowly blink BLUE (* IF* charger is not also plugged in )whilst charging earbuds. Blue light will turn off when earbud is fully charged. I can’t help you with a fix cuz I never had to fix mine. They have a 2 year warranty. Maybe send it back to manufacturer...
  Answered 5 years ago by DustyxXxHuevos
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QuestionWhat's the range on these.
Asked 5 years ago by Anonymous.
- Answer Hey, You're looking at 30 ft. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty. Kind Regards #TeamJLab Customer Support
  Answered 5 years ago by JLab Audio Team
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QuestionHow do I pair with my phone galaxy a20 from metro pcs can't find the turn on n off button or pair button
Asked 5 years ago by T.
This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue
- Answer Take the bud out and put it in your ear. It'll let u know when to pair by voice saying, ready to pair. There also a little light that'll blink blue and white.
  Answered 4 years ago by Ooof
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QuestionWill comply foam eartips work with these and still fit easily in the charging case?
Asked 5 years ago by Ayeaux.
- Answer The well on the charing case is really designed for the largest rubber ear pieces. Foam earpieces could work you might need to experiment a little.
  Answered 5 years ago by MikeC
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QuestionWill these work with a Google Pixel 2 phone?
Asked 5 years ago by MarieSugarLand.
- Answer These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab Audio
  Answered 5 years ago by JLab Audio Team
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QuestionDo these have a mute function?
Asked 5 years ago by Arvind.
This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue
- Answer Not that I'm aware of, you can quickly access a pause button, but I don't have much experience using these with calls.
  Answered 5 years ago by Mattass76
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QuestionDo these work with hey Siri ?
Asked 5 years ago by Bmayo.
- Answer Hello, Yes, they will pull up all smart assistants. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support
  Answered 5 years ago by JLab Audio Team
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QuestionHey I've just gotten these and the right earbud wont charge? If i put the left one in it shows its charging but if I leave just the right one in it doesn't show its charging so do you know why?
Asked 5 years ago by Anonymous.
- Answer Hello, So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new set under warranty. Kind Regards #TeamJLab Customer Support
  Answered 5 years ago by JLab Audio Team
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QuestionHow do you turn them off?
Asked 6 years ago by Dee.
This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue
- Answer Hey dee, No need, they will time out, or you can hold the sensor for 3 sec. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support
  Answered 6 years ago by JLab Audio Team
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QuestionIs the case of these earbud capable of being charged wirelessly ?
Asked 5 years ago by Bob.
- Answer Hello bob, You will indeed need the case for charging. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info. We want to help you #FINDYOURGO JLab Audio
  Answered 5 years ago by JLab Audio Team
  Answer this question

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Questions & Answers

JLab - GO Air True Wireless Earbuds - Black

Q: QuestionWhen I connect it to my computer the earbuds will increase and lower the volume on its own. How do I stop it from doing that? I would listen to music and suddenly the volume increases to 100 in one go without me touching anything and its so annoying.

Q: QuestionThe right earbud randomly stopped working how do i fix this?

Q: Questionif I have a gift card worth $10.00 and what I want to purchase is $9.99, do I have to add on taxes?

Q: QuestionCan you skip or tracks back and forward with these?

Q: QuestionWhat does the 2 year warranty cover? Does it cover Stolen, lost, damage?

Q: QuestionHow do these would with lg stylo 5 android? Also,

Q: QuestionCan they connect to a TV with a fire stick

Q: QuestionDo these work with Alexa?

Q: QuestionI recently purchased these air buds and have not been able to charge them using the case. The case does not seem to charge either, as it does not flash blue when it should be charging. Is there any way I can fix this easily?

Q: QuestionWhat's the range on these.

Q: QuestionHow do I pair with my phone galaxy a20 from metro pcs can't find the turn on n off button or pair button

Q: QuestionWill comply foam eartips work with these and still fit easily in the charging case?

Q: QuestionWill these work with a Google Pixel 2 phone?

Q: QuestionDo these have a mute function?

Q: QuestionDo these work with hey Siri ?

Q: QuestionHey I've just gotten these and the right earbud wont charge? If i put the left one in it shows its charging but if I leave just the right one in it doesn't show its charging so do you know why?

Q: QuestionHow do you turn them off?

Q: QuestionIs the case of these earbud capable of being charged wirelessly ?

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QuestionWhen I connect it to my computer the earbuds will increase and lower the volume on its own. How do I stop it from doing that? I would listen to music and suddenly the volume increases to 100 in one go without me touching anything and its so annoying.

QuestionThe right earbud randomly stopped working how do i fix this?

Questionif I have a gift card worth $10.00 and what I want to purchase is $9.99, do I have to add on taxes?

QuestionCan you skip or tracks back and forward with these?

QuestionWhat does the 2 year warranty cover? Does it cover Stolen, lost, damage?

QuestionHow do these would with lg stylo 5 android? Also,

QuestionCan they connect to a TV with a fire stick

QuestionDo these work with Alexa?

QuestionI recently purchased these air buds and have not been able to charge them using the case. The case does not seem to charge either, as it does not flash blue when it should be charging. Is there any way I can fix this easily?

QuestionWhat's the range on these.

QuestionHow do I pair with my phone galaxy a20 from metro pcs can't find the turn on n off button or pair button

QuestionWill comply foam eartips work with these and still fit easily in the charging case?

QuestionWill these work with a Google Pixel 2 phone?

QuestionDo these have a mute function?

QuestionDo these work with hey Siri ?

QuestionHey I've just gotten these and the right earbud wont charge? If i put the left one in it shows its charging but if I leave just the right one in it doesn't show its charging so do you know why?

QuestionHow do you turn them off?

QuestionIs the case of these earbud capable of being charged wirelessly ?