“Has anyone experienced the headphones not charging? They're both in the case & I've plugged them in with 3 different blocks & they will not light up to indicate charging. I used the rest of the battery yesterday & left them charging, why don't they work?”

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• yes that's the reason I would not recommend this product.

  Answered by Charlie 5 years ago

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• Make sure left and right bud are in correct in the charging case.

  Answered by Sheila 5 years ago

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• Just had same thing happen. Contacted BB and they said w/o GeekSquad insurance have to go through Jlab

  Answered by mikej 5 years ago

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• Hi there, we are so sorry about this issue you're experiencing. It seems something is wrong. Let’s have you reach out to our support team. They will assist you with our Two-Year Warranty claim process. -JLab Audio Email [email protected] or call 1-405-445-7219. Or use this link: http://jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

  Answered by JLab Audio Team 5 years ago

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