After only wearing them for a week, there is no sound coming out of the right ear. What happened and how do I fix it?! null

Question

Slinky · Accepted Answer

Try charging that one by itself.

JLab Audio Team · Answer

Hi there, please try troubleshooting to pair both earbuds together. 
1. Put the earbuds inside of their charging case 
2. Unpair them from your Bluetooth device, and turn Bluetooth off 
3. While in the case, tap each earbud sensor 5x quickly, one at a time
4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights. 
5. remove the remaining bud from the case, wait until you see a solid white light. 
6. Turn Bluetooth on, and pair them to your device. 
If you have any questions or concerns, please contact our customer service team for help -JLab Audio

Renegade · Answer

A lot of the times the right ear be sleep and you have to put it back in the charging box to wake it up. Make sure your changing box is fully charged. Hope this helps

“After only wearing them for a week, there is no sound coming out of the right ear. What happened and how do I fix it?!”

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