A:AnswerHi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
A:AnswerI often have this same problem...I usually replace both ear buds to charger trim off my Bluetooth...then pull both buds out again and place them quickly in ear as you. Turning Bluetooth back on...I repeat these steps until both buds actually connect...and sometimes..I have to give up ...the one just sometimes refuses to connect for the day
Good luck
A:AnswerHello,
They do indeed work. You need to connect them through the app. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info.
We want to help you
#FINDYOURGO
JLab Audio
A:AnswerWhen you plug in the ear bud charger the light should turn RED.
When the charger is charging it will slow blink RED and turn blue then done.
Now the light will slowly blink BLUE (* IF* charger is not also plugged in )whilst charging earbuds. Blue light will turn off when earbud is fully charged.
I can’t help you with a fix cuz I never had to fix mine. They have a 2 year warranty. Maybe send it back to manufacturer...
A:AnswerHey,
You're looking at 30 ft. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
A:AnswerTake the bud out and put it in your ear. It'll let u know when to pair by voice saying, ready to pair. There also a little light that'll blink blue and white.
A:AnswerThe well on the charing case is really designed for the largest rubber ear pieces. Foam earpieces could work you might need to experiment a little.
A:AnswerHello,
Yes, they will pull up all smart assistants. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info.
Kind Regards
#TeamJLab Customer Support
A:AnswerHello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new set under warranty.
Kind Regards
#TeamJLab Customer Support
A:AnswerHey dee,
No need, they will time out, or you can hold the sensor for 3 sec. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info.
Kind Regards
#TeamJLab Customer Support
A:AnswerHello bob,
You will indeed need the case for charging. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info.
We want to help you
#FINDYOURGO
JLab Audio
