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I don’t know. Mine always work, never had a problem, I just pulled the little cord in back and plug it to the usb socket. When charged the 3 little light go on and the ear buds tell me any way if the battery is low. I had this over a year now, no issues
Sorry, there was a problem. Please try again later.Possibly need to check to be sure all connections are intact and the case is connected properly to charge case.
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