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I had a similar issue and I cleaned the contacts on the case and the earbuds and they made contact and charged.
Sorry, there was a problem. Please try again later.Hi Manny, Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F8-4:30pst. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. -JLab Audio
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