A:AnswerHey jennifer,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
A:AnswerHey there, its hard to answer your question without more details. Feel free to reach out directly to JLab to get your question answered. -JLab Audio
A:AnswerYou would generally want to use both earbuds at the same time. There are different settings on each one. When using the phone, only the right one is needed.
A:AnswerClear instructions are given in the packaging, but the button is a little difficult. You press the time on the right ear bud to raise the volume and once on the left to lower volume by one unit (operates as the volume on your phone/device, not independently). If you click too fast, you will activate Siri and if you hold in too long you will skip a track. I would honestly wait for the newer version that is being released in July. It will have touch sensors instead of a button, has a bit more volume, 3 different eq modes, and you will hear phone calls in both ears instead of just 1. It’s also only ten bucks more.
A:AnswerHey me01,
You may use any adapter to the wall that is 5v 1-2 amps. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may provide you with further specifications if need be.
Thanks,
JLab Audio #FINDYOURGO
