I barely got it like a week ago and its not charging and im using the cable that came with it and ive tried many other cables. Is there any reason it is not charging? null

Question

Runnermom · Accepted Answer

These are not very sweat resistant, so if you are wearing them while you run, they are probably toast.

cecilia · Answer

Make sure they're turned off before charging. You also won't be able to use them while they're charging. Watch the little red dot & when it turns blue you should be good to go. Also, make sure you turn them off after you're done using them to retain the charge for a longer period of time. Hope this helps!

Answered by cecilia 6 years ago

HandyAndy · Answer

For some reason a couple of my usb cables don't seem to want to charge my pair. The little blue cable seems to work fine with mine, but I have another usb cable that I need to push in tight until I see the charge light come on. I have a friend who has usb charging ports in his electric outlets, and it will charge my phone, but not these earphones. For some reason I get the best results using the cable that came with the earphones and plugging that into my laptop usb port. Go figure.

Answered by HandyAndy 7 years ago

Verified Purchase

Technochik · Answer

Take them back to Best Buy or contact the manufacturer. They have a 1 year warranty against manufacturing defects on parts and labor. It sounds like you got one of those.

Chilidog · Answer

The cable isn't connecting
Need replacing

Answer

No problem with mine

JLab Audio Team · Answer

Hey alexrivera,
So sorry to hear of the charging issues that you have run into with your JBuds Pro Headphones. Sounds like, unfortunately, a bad unit. We do cover these under warranty for two years, and we'd like to get them replaced for you. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t  & Friday 8am-3pm  p.t  so that we may get you taken care of. 
Thanks, 
JLab Audio #FINDYOURGO

“I barely got it like a week ago and its not charging and im using the cable that came with it and ive tried many other cables. Is there any reason it is not charging?”

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