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Mine doesn't roll all the way out on the top level either. I think that's a safety feature for not getting overloaded and breaking, or just being leaned on.
Sorry, there was a problem. Please try again later.Hello Pancakeman! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm est. They will be better able to assist you.
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