“Interior Dimensions of unit What are the exact dimensions of the available refigerator space vs freezer space? We have chest freezers in the garage, and require a larger refrigerator section versus the freezer section. Also, can this be ordered WITHOUT the water dipenser, and how much of an upgrade is this?”
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I wish I could give the KitchenAid Refrigerator a zero-star rating because this appliance has been nothing short of a costly nightmare. What started as a promising addition to my kitchen quickly turned into a regrettable purchase that has left me frustrated, inconvenienced, and significantly out of pocket. The most glaring issue with this refrigerator is its baffling design flaw. The ice storage bin is inexplicably located right above a vital electronic control board. During a power outage, the ice inevitably melts, causing water to flow directly onto this sensitive electronic component. The result? Extensive damage to the electronic system of the refrigerator, rendering it practically useless. While the KitchenAid customer service team insists on linking this problem to the warranty period, the truth is that this issue is unrelated to the duration of coverage. Power outages can strike at any time, irrespective of warranty status. It's a fundamental design flaw that should never have passed quality control. As someone with an engineering background, it's painfully clear to me that this refrigerator was not built to last. The technicians who visited my home confirmed that this is a recurring problem and questioned why KitchenAid hasn't issued a recall. That's a question I've been asking myself as well. But the issues don't stop at the design flaw. After forking out a hefty sum for repairs (nearly half the cost of the refrigerator), I now face additional problems that require even more money to fix. The lights inside the refrigerator won't turn on, and the ice-making feature is temperamental at best. I've been told that fixing these issues could set me back another $1,000, with no guarantee of a permanent solution. KitchenAid's response to this ongoing disaster has been disheartening. They've offered a measly $100 reimbursement, which is an insult given the extent of the damages and inconvenience caused. It's apparent that their priority is to protect their bottom line, rather than genuinely address customer concerns. In summary, I strongly advise against purchasing a KitchenAid Refrigerator. Save yourself the headache, the repair costs, and the frustration. This product's design flaw is an inexcusable oversight, and their customer service response is inadequate. Consider alternative brands that prioritize quality and customer satisfaction over profit margins.
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