A:AnswerThank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop, and would like the opportunity to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
A:AnswerI have the same issue. I am going to try soap again but surface catches any type of microfiber or dishrag. Given there is not more than 3-4 inches of uninterrupted suface ( due to knobs, burners, etc) it is difficult to wipe with the grain. Is this surface intentional?
A:AnswerHi Colbycheese, To determine the recommend installation that would be needed for the unit to be installed properly we would recommend to review the installation instructions. We hope this helps.
A:AnswerNaturalgassupport, this Cooktop is factory set for use with Natural gas. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances!
A:AnswerHello Scott! We are providing a link to the Installation Instructions. This will advise the information you are needing. https://www.kitchenaid.com/content/dam/global/documents/201508/installation-instructions-W10597144-RevB.pdf . Thank you for your inquiry on our KitchenAid appliances.
A:AnswerHello, For best results, use a soft cloth or non-scratch sponge.
Rub in direction of the grain to avoid damaging the surface.
Use all-purpose cleaner, such as affresh®† Kitchen and Appliance Cleaner. We hope this helps.
A:AnswerHello Robert, it is possible that the unit had a plastic protective covering at the time of delivery and the installers do generally remove this. We would recommend using warm soap and water with a microfiber cloth to help clean the unit to see if this may help. We hope this helps.
