“What should we do if ours doesn’t light without manually lighting it?”

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• Actually we disconnected and reconnected the gas tank and it works fine now! Thanks

  Answered by KS10 2 years ago

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• Dear customer, We are sorry to hear that you had an issue with the lighting of this unit. Our customer care department can be reached at +1-800-379-2185 or email at info@calell.com(Their offices are open Monday - Friday 8AM - 4PM PST.) and is always happy to walk through troubleshooting your fire pit to make sure you have the best experience possible.We are committed to making every customer feel satisfied with our products.

  Answered by LEGACY HEATING Service Team 2 years ago

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