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A few things to try if still stuck is the lego remover it is orange and see if somehow that helps. Next could try a pair of tweezers to hole and grab the other side or something stronger like pliers, butbif use pliers need to make sure don't press too hard to break it. Hope something like this works.
Sorry, there was a problem. Please try again later.No need to panic! Your set includes an orange brick separator you can use to help you fix it. If that doesn't work, give us a shout on LEGO.build/Service-BV and our experts will take a look. - Gabriela, LEGO® Customer Service
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