Questions & Answers
- Model:
- 83JE002KUS
- |
- SKU:
- 11143722
Q: QuestionDoes the device come with an international or local warranty?
Asked by Mo.
- A:Answer Hey Mo, From the manufacturer, the LOQ 15 is not covered by International Warranty Services. By visiting the webpage tied to the following link: (https://pcsupport.lenovo.com/us/en/iwslookup#/ideapad), users can view what local Lenovo support options there may be for the supported countries. You can lookup options by entering the product serial number in the search box at the previously listed link, selecting “International Warranty Services” within “Warranty & Repair”. Full disclosure, there can be some limitations with repairs abroad as US components and onsite repair may not be available in another country. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionDoes it come with a PSU? what are its characteristics?
Asked by Nicola.
- A:Answer Hey Nicola, This LOQ 15 ships with a 60Wh Li-ion internal battery and a 245W slim tip (Lenovo charging connector) power adapter (3-pin), that supports between 100-240V. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionWould it be theoretically possible to upgrade the CPU, at least hardware-wise?
Asked by ManaB.
This question was asked about the related product: Lenovo - LOQ 15.6" Full HD Gaming Laptop - Intel Core i5-13450HX 2023 - 16GB Memory - NVIDIA GeForce RTX 5050 - 512GB SSD - Luna Grey
- A:Answer Hey there, The CPU cannot be upgraded, as it is soldered to the laptop's systemboard. The LOQ laptops do not feature removable sockets like desktop CPUs and boards may support. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionDoes the keyboard have the RGB light function
Asked by Jinn.
- A:Answer Hey Jinn, This model LOQ 15 features a white backlit keyboard. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionIf I wanted to add another SSD to my laptop along with the 512 GBs that was already given, how high can I go? Can I put a 2TB instead of 1TB on the extra slot or what's the max limit that I can put?
Asked by Cavicorn.
This question was asked about the related product: Lenovo - LOQ 15.6" Full HD Gaming Laptop - Intel Core i5-13450HX 2023 - 16GB Memory - NVIDIA GeForce RTX 5050 - 512GB SSD - Luna Grey
- A:Answer Hey, You can add a 2TB drive in the open M.2 slot (up to 4TB) to expand storage. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionHi, do i have a discount if i bought it without a charging cable? is it even possible?
Asked by 123customer.
This question was asked about the related product: Lenovo - LOQ 15.6" Full HD Gaming Laptop - Intel Core i5-13450HX 2023 - 16GB Memory - NVIDIA GeForce RTX 5050 - 512GB SSD - Luna Grey
- A:Answer Hey, This possible if you're willing to consider open-box options that may be sold without a power adapter. This is not available from Lenovo or Best Buy when selling new-in-box LOQ 15 laptops. To view these open-box options from Best Buy, select the "More Buying Options" button under the "Add to Cart" button on the product page. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionThe hinges and screen housing on my IdeaPad 5 Broke after one year of gentile use. Does this LOQ have a sturdier hinge and chassis design?
Asked by LoyalLenovoCust.
- A:Answer Hey, We're sorry to hear that you ran into this issue with your IdeaPad 5. What we can share confidently is that the LOQ 15 is held to our high standards for product quality, with it featuring MIL-Spec certification to hold up to the day-to-day and a bit more. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionI would like to buy 1TB Storage/SSD and, 32GB Ram/Memory what do you recommend compatible Upgrade?
Asked by ChrisGuzman.
- A:Answer Definitely, I used a 16gb crucial ram stick that worked great with it alongside a 1TB WD Black ssd, and it surely is a different machine now
Answered by LukeSkycrawler
Q: QuestionIs this a x64 computer?
Asked by KeithM.
- A:Answer Yes, the Intel® Core™ i5-13450HX Processor is 64 bit and it comes with 64 bit Windows 11. You can always google the processor specifications to find this.
Answered by imac
Q: QuestionWill Inzoi run on this?
Asked by Latoya.
This question was asked about the related product: Lenovo - LOQ 15.6" Full HD Gaming Laptop - Intel Core i5-13450HX 2023 - 16GB Memory - NVIDIA GeForce RTX 5050 - 512GB SSD - Luna Grey
- A:Answer Hey Toya, Based on the system requirements for the game, you should be able to run it with low to moderate in-game graphics settings. Please feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert
Q: QuestionDoes the keyboard have colored lights or just white?
Asked by Sebas.
This question was asked about the related product: Lenovo - LOQ 15.6" Full HD Gaming Laptop - Intel Core i5-13450HX 2023 - 16GB Memory - NVIDIA GeForce RTX 5050 - 512GB SSD - Luna Grey
- A:Answer Just the white/blue though it can vary in intensity via three settings (low/high/off). I believe the Legion series has the colored lights.
Answered by AlexM
Q: QuestionWhich USB should I use to plug in an external monitor? Which one will give me 120Hz or the fastest frames per second? TY 👍
Asked by jivedaddy.
This question was asked about the related product: Lenovo - LOQ 15.6" Full HD Gaming Laptop - Intel Core i5-13450HX 2023 - 16GB Memory - NVIDIA GeForce RTX 5050 - 512GB SSD - Luna Grey
- A:Answer both HDMI and usbc will work. us just need to go to advanced display settings and change it to the highest setting.
Answered by Nick
Q: QuestionDoes it have fingerprint recognition.
Asked by doug.
This question was asked about the related product: Lenovo - LOQ 15.6" Full HD Gaming Laptop - Intel Core i5-13450HX 2023 - 16GB Memory - NVIDIA GeForce RTX 5050 - 512GB SSD - Luna Grey
- A:Answer No
Answered by JoseM
Q: QuestionIs this laptop built with a plastic casing or is it metal and how well does the computer work when connected to a monitor with other accessories like a sim wheel plugged into it?
Asked by mikebike.
This question was asked about the related product: Lenovo - LOQ 15.6" Full HD Gaming Laptop - Intel Core i5-13450HX 2023 - 16GB Memory - NVIDIA GeForce RTX 5050 - 512GB SSD - Luna Grey
- A:Answer Plastic but its a strong plastic, it works extremely well with external monitors, im running cyberpunk 2077 on it 2k 180 fps.
Answered by Nick
Q: QuestionWhat is the model number for this Laptop? I'm thinking of upgrading the ram and SSD but it doesn't specify the model # anywhere.
Asked by Larry.
- A:Answer Model #: 83JE002KUS If you click on the See All Specifications tab, under the General section right below Brand you'll find the Model #.
Answered by Anonymous
Q: QuestionIs this touchscreen?
Asked by Anonymous.
- A:Answer No, it is not touch screen
Answered by JamesH
Q: QuestionWill this laptop run world of Warcraft? If so how well
Asked by Dylan.
- A:Answer Extremly well, I played cyberpunk 2077 on it and im playing on 2k 180 fps. you will have no issues.
Answered by Nick
Q: QuestionHi, I am considering of adding a ram to the laptop. What is the CL (CAS Latency) of the installed ddr5 16gb ram (4800Mhz)? I heard that matching both clock speed and CL the same is important. Is there anything more I need to keep in mind when I upgrade?
Asked by LuvLenovo.
- A:Answer Yes that is correct. also yes you should always match the ram sticks in pairs, theoretically you can techically run 2 different ones it just wont work well. I suggest the corsair sticks best buy sells, (dont do it at this moment the prices for ram sticks are absurd)
Answered by Nick
Q: QuestionIs it customizable with the spec?
Asked by Cherif.
- A:Answer Hey Cherif, You can customize or upgrade the memory and storage with this LOQ 15. If you're referring to something else, please let us know so that we can assist you more precisely. Feel free to reach out to us with any other questions!
Answered by Lenovo Product Expert





















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