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Please elaborate on "Change for another microwave". Do you currently have an LG 1.8 Cu. Ft. Over-The-Range Smart Microwave with Sensor Cooking and EasyClean® - Stainless Steel, Model # MVEM1825X that you purchased from Best Buy that you are looking to exchange. How long have you had the microwave oven? Best Buy considers over-the-range microwaves to be major appliances, which subjects them to a distinct timeline compared to standard electronics. If you are a standard Best Buy member, you have 15 days from the date of purchase or delivery to initiate an exchange or return. If you are an active member of My Best Buy Plus or My Best Buy Total, your exchange window is extended to 60 days. The item should ideally be in "like-new" condition. However, because it is an appliance, it does not need to be factory sealed or in its original packaging to be exchanged. If you are missing crucial built-in accessories (like the glass turntable, charcoal filters, or mounting bracket), Best Buy will either deny the exchange or deduct a fee from your credit. There are no restocking fees for over-the-range microwaves, even if opened. You can bring the microwave, your photo ID, and your receipt/order confirmation directly to the customer service counter at any Best Buy Location. If the new model you want is in stock, they can complete the swap immediately. If the microwave was originally delivered to your home by Best Buy, you can call their customer support line at 1-800-373-3050 or log into your Best Buy Account to request an exchange. Best Buy can schedule a delivery team to drop off your new microwave and pick up the old one during the same trip so you aren't left with an empty space above your stove...^Ivan.
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