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Hi, AndreM! Thank you for sharing your question to us about the LG Over-The-Range Microwave (MVEM1825D). When a microwave runs but doesn’t heat, it often points to a few factors, here are a couple of quick checks you can try: • A loose plug. • A weak outlet. • An open door. • Incorrect settings. For reference, you can check this link: https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502. Also, you can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-1-8-cu-ft-over-the-range-microwave-with-sensor-cooking-and-easyclean-black-stainless-steel/J7G56535GZ. If the unit still won’t heat after these steps, the next best move is a professional evaluation so the right repair path can be taken. Feel free to email us at lgdigitalcare@lg.sprinklrsupport.com if you’d like help reviewing your options. — Avril
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