“I have this vented to the outside, however, a significant amount of air is coming from the top vent of the unit when the vent is turned on (returning air back into the kitchen from the top of the unit). Is this normal?”

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• We would be happy to see what's going on. You can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP

  Answered by LG Digital Customer Care 5 years ago

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• Before installation the exhaust fan should be properly aligned to exhaust outside. It requires taking screws off the rear top of the unit and changing the fan units orientation. If not done properly you’ll get recirculated air.

  Answered by JoeL 5 years ago

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