Questions & Answers

Q: QuestionHi - the lower rack on our dishwasher keeps falling off the rails even when we pull from the center per the directions. Does someone have any tips as it makes using this dishwasher cumbersome? Thanks!

Asked 3 years ago by JessiDC.

• A:Answer I have the same issue. It’s like there is no track or anything to keep lower rack secure when you pull it out! Any ideas of how to fix this? There’s a 2 or 3 inch gap from where it rolls from inside to out on the open door. Always pops off!

  Answered 1 year ago by Musicgirl

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Q: Questioncan this dishwasher be hot wired or does it have to be plugged in? Suffolk County, NY

Asked 3 years ago by AquebogueFrank.

• A:Answer Hot wired

  Answered 3 years ago by LGQualityVerified Purchase

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Q: QuestionWhat is the best soap to use with this dishwasher?

Asked 3 years ago by Sandie.

• A:Answer It all depends on your water! We have softened water and we use Finish Ultimate cleaning.

  Answered 3 years ago by BigBVerified Purchase

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Q: QuestionDoes this dishwasher heats the water? I don’t have hot water in my kitchen.

Asked 3 years ago by Leofleck.

• A:Answer It has a high heat setting but that is probably not enough to heat it as much as it should be to clean really well if you have no hot water to begin with. They even recommend turning on your hot water and getting it good and hot before you turn the machine on.

  Answered 3 years ago by CM12Verified Purchase

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Q: QuestionCan you please advise on how to use the lower rack as it often falls off the rails. The instructions invite us to pull from the middle, but it still falls off often when loading the plates in the back. Thank you so much!

Asked 3 years ago by JessiDC.

• A:Answer I think possibly the installer may not have leveled it correctly. Floors can be slightly uneven and maybe that is causing it. I’d call Best Buy and tell them and they should send someone out to see if it’s properly installed.

  Answered 3 years ago by CM12Verified Purchase

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Q: QuestionMy width is 24 inches this dishwasher is 24 5/8 will this fit in my space?

Asked 3 years ago by Bob.

• A:Answer The width of this washer is actually 23 3/4 inches. It should fit your if your cabinet space width is 24 inches.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: Questiondoes a drain hose come with this washer

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 24" Front Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash, and 48dba - Black Stainless Steel

• A:Answer Hi, yes it does.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionWhen I push the door loses it pops open. How do I get it to stay closed.

Asked 3 years ago by Anonymous.

• A:Answer I have not had this experience at all. In fact, just the opposite. It closes easily and you really have to pull to open.

  Answered 3 years ago by MimiVerified Purchase

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Q: QuestionHi is it portable dishwasher or no and how many minutes is express wash thank you

Asked 3 years ago by Saida.

• A:Answer No, it’s Not a portable dishwasher. The EXPRESS wash takes about 34 minutes Without the Extra Dry option.

  Answered 3 years ago by VivianLeVerified Purchase

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Q: QuestionHow long is the complete cycle?

Asked 3 years ago by Anonymous.

• A:Answer Normal runs for like 2 hours 30 minutes

  Answered 3 years ago by Cbell99Verified Purchase

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Q: QuestionDo I have to hit the start button again if I add an item after it has started, or will the unit automatically begin again once I close the door?

Asked 3 years ago by ClimberGirl.

• A:Answer You touch and hold the start button first for 3 seconds to cancel you’ll see three dashes. Add your item(s) and hit start again.

  Answered 3 years ago by Cbell99Verified Purchase

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Q: QuestionDishwasher shows error code 15. We cannot find any paper work regarding any error code number problems. If we open the door, we hear a slight noise like a small wind tunnel. Have turned dishwasher off until we hear back from your company. Thank you

Asked 3 years ago by Mikey.

• A:Answer Turn on the unit, try a reset unplug then replug back in or call LG support.

  Answered 3 years ago by Fishkat1

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Q: QuestionLeak coming from under the door to the left corner of dishwasher its brand new bought it 3 days go installed yesterday. any ideas?

Asked 3 years ago by Briggsy.

This question was asked about the related product: LG - 24" Front Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash, and 48dba - Black Stainless Steel

• A:Answer Make sure it’s leveled.

  Answered 3 years ago by Andrea

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Q: QuestionDo the racks have ball bearing wheels?

Asked 3 years ago by AC.

• A:Answer No, they just glide on track unattached

  Answered 3 years ago by Fishkat1

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Q: QuestionDoes the dishwasher have auto open door system when cycle is done?

Asked 3 years ago by Lana.

This question was asked about the related product: LG - 24" Front Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash, and 48dba - White

• A:Answer No

  Answered 3 years ago by Dagbe548

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Q: QuestionWill Best Buy do hardwire installation on this dishwasher?

Asked 3 years ago by Mimi.

• A:Answer Yes they will!

  Answered 3 years ago by LGDishwasherVerified Purchase

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Q: QuestionDoes this model come with 3rd drawer

Asked 3 years ago by Pris.

• A:Answer Yes and I love it.

  Answered 3 years ago by BettyVerified Purchase

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Q: QuestionLDFN4542S is NSF certified when "operating on the sanitizing cycle". There is no "Sanitize Cycle". It then states the RINSE CYCLE must get to 150 degrees to sanitize. What options do I select so the Rinse cycle gets to 150 degrees to sanitize the dishes?

Asked 3 years ago by HowtoSanitize.

• A:Answer You will need to make sure the hot inlet water temperature is set for 150˚, 120°F minimum. For further assistance, please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionCan this dishwasher be installed without an air gap?

Asked 3 years ago by Mk.

• A:Answer Yes

  Answered 3 years ago by Fillsthebill

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