Can you please advise on how to use the lower rack as it often falls off the rails. The instructions invite us to pull from the middle, but it still falls off often when loading the plates in the back. Thank you so much! null

Question

CM12 · Accepted Answer

I think possibly the installer may not have leveled it correctly. Floors can be slightly uneven and maybe that is causing it. I’d call Best Buy and tell them and they should send someone out to see if it’s properly installed.

Answered by CM12 3 years ago

Verified Purchase

Sharon · Answer

My lower rack also falls off the track I just don’t open it all the way it seems to work best

LG Digital Customer Care · Answer

Hello, please see the link, https://www.youtube.com/watch?v=WQjG_m-0xnQ. If the issue hasn't resolve please contact our Customer support via direct message on Facebook so we could assist you.^Venette

“Can you please advise on how to use the lower rack as it often falls off the rails. The instructions invite us to pull from the middle, but it still falls off often when loading the plates in the back. Thank you so much!”

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