“I purchased the soundbar recently to serve the new LG tv. My cable signal goes to the soundbar first, and lately when I turn the unit on, I get the EMERG message on the display, and no sound. What’s wrong?”

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• Dont use the arc method, instead go to your tv settings and add a Bluetooth device (soundbar) and switch your Sb to Bluetooth mode.

  Answered by GustavoGee 1 year ago

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• Thank you for your interest in the LG S65Q 3.1 ch High Res Audio Sound Bar with DTS Virtual:X (S65Q) model. The "EMERG" message on the LG S65Q soundbar display, along with the absence of sound, may indicate an issue with the HDMI ARC connection or a software bug. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-S65Q.DUSALLK. ^Cris

  Answered by LG Digital Customer Care 2 years ago

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