We paid $124.99 to have the Geek Squad come out to diagnose the problem with the craft ice cube maker. They stated that LG is aware of the problem and has a new motor and control board that will cost $828 to repair. Will LG cover the cost of the parts? null

Question

LG Digital Customer Care · Accepted Answer

Hi, there. Thank you for reaching out and sharing your experience with us regarding the LG Refrigerator (LRMDC2306S) model. We understand your concern, especially after paying for a diagnosis and learning about such a significant repair cost. We strive to provide high-quality products that exceed our customer's needs and expectations.

Regarding the motor and control board issue with the craft ice cube maker, if this is a known problem and your unit is under warranty, LG may cover the repair costs. Warranty eligibility depends on factors like purchase date and potential recalls.

Please send us a private message on social media @LGUSSupport with your purchase details, and we’ll assist you in exploring warranty options or solutions.

Thank you for your patience; we're here to help. ^Juvy

“We paid $124.99 to have the Geek Squad come out to diagnose the problem with the craft ice cube maker. They stated that LG is aware of the problem and has a new motor and control board that will cost $828 to repair. Will LG cover the cost of the parts?”

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