Purchased this TV but the picture is so blurry! It also won't pick up our WiFi, so the smart features don't work. In Settings, the option to Connect to Wifi is not 'lit up' so we can't select it. Is that all bc we're connected thru cable tv? null

Question

John · Accepted Answer

Please call your warranty number if your television is experiencing issues connecting to the internet. The television supports 4K resolution so if your picture is blurry try connecting a device through an HDMI port and check the quality, it sounds as if your cable has a lot of "noise" causing you to get blurry reception.

Answered by John 8 years ago

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Dzapata1 · Answer

try to reset the tv. this sounds like a software issue.
 
if resetting the tv doesnt work id take it back to bestbuy. connecting the tv to cable should not interfere with the wifi connection/apps.

“Purchased this TV but the picture is so blurry! It also won't pick up our WiFi, so the smart features don't work. In Settings, the option to Connect to Wifi is not 'lit up' so we can't select it. Is that all bc we're connected thru cable tv?”

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