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Use the Geek Squad at Best Buy to get help with your issue.
Sorry, there was a problem. Please try again later.Hi, Here's a troubleshooting steps for optical port issue https://www.lg.com/us/support/help-library/tv-experiencing-issues-with-optical-connections-CT10000018-20150886912445. The optical cable port may be protected by a spring loaded door or removable plastic plug. The optical cable has 3 flat sides and one rounded side. ^Vanessa
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