the optical port is not correct, see pics. Vanessa /LG answered user abt their port not fitting
optical cable has e. MY CABLE!
optical cable port may be protected by spring loaded door or removable plastic plug. NO! null

Question

the optical port is not correct, see pics. Vanessa /LG answered user abt their port not fitting 
optical cable has e. MY CABLE!
optical cable port may be protected by spring loaded door or removable plastic plug. NO! null

James · Accepted Answer

Is there a question here? Use the Geek Squad at Best Buy to get help with your issue.

LG Digital Customer Care · Answer

Hey there, Bob. Anthony here from LG. From what we understand, you have an issue with your Optical cable not being able to fit into the port or protected by the optical port in the TV. We suggest that you get in contact with our LG customer care department at 800-243-0000 (Mon. to Sun. 8AM – 9PM EST), chat with us through our LG website, send us an email at our email support team through our website or by sending us a DM at our LG social media platforms (Twitter, Facebook, etc). We're always a click away for help! Here from LG ^Anthony

Answered by LG Digital Customer Care 3 years ago

“the optical port is not correct, see pics. Vanessa /LG answered user abt their port not fitting optical cable has e. MY CABLE! optical cable port may be protected by spring loaded door or removable plastic plug. NO!”

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