A:AnswerDisplaying a still image for a prolonged period of time may cause an image sticking. Avoid displaying a fixed image on the TV screen for a extended length of time. This can happen on all TV's if the still image is displayed long enough. ^CP
A:AnswerThank you for reaching out. For best assistance with your inquiry, we recommend reaching out to Best Buy directly. Their phone number is 1-888-BEST BUY (1-888-237-8289). ^CP
A:AnswerHi Shay. Just to clarify a few things. Auxiliary ports are not 3.5 mm. They are standard RCA ports that are 1/4". The Headphone jack (3.5 mm) is roughly 1/8" and is sometimes referred to as a 1/8" port. Secondly, the LG - 50" Class - LED - UK6300BUB Series - 2160p - Smart - 4K UHD TV with HDR, Model # 50UK6300BUB does not have a headphone jack (i.e. 3.5 mm port) on it. Like most current TVs, it has an Optical Digital Audio Output on it. You would need a Digital/Analog Converter to connect a regular set of headphones to this type of port. One end of the digital/analog converter has an Optical Digital Audio Input that you can connect to the TV using an optical (Toslink) cable and the other end has the standard analog stereo RCA Barrel ports (Red/White) that you attach an adapter to that allows you to connect to a regular set of headphones. Best Buy will probably carry these in store, but if not, you can also find them on Best Buy online...^IFV
A:AnswerWe hate to hear the 50UK6300BUB did not meet your expectations. We would be happy to help you find a TV that fits your needs best. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
A:AnswerWe appreciate your interest in the new 50UK6300BUB. The promotion involving Sling TV is a Best Buy promotion. For best assistance with your inquiry, we recommend reaching out to Best Buy directly. Their phone number is 1-888-BEST BUY (1-888-237-8289). ^CP
