“Why did my TV last exactly 13 months and I can’t leave a review, so the other people don’t lose almost $2,000.00 like I did? I bought the 65- inch LG OLED smart TV in December of 2023, and it only lasted 13 months, right after the warranty expired.”
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You can submit a review for the LG 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023), Model # OLED65C3PUA, years after your initial purchase, provided the product is still active and listed on the Best Buy website. If the item is no longer showing up in your immediate order history, you can simply use the search bar to find the live product page. Scroll down to the Customer Reviews section and click the "Write a Review" button. You will be prompted to log in to your account to complete it. If you are logged into your My Best Buy account, your digital receipt history often goes back several years. If the "Write a Review" button is still active next to the item in your Purchases tab, you can submit it directly from there. While recent purchases sometimes face processing delays, the option to review items bought up to three years prior remains fully functional. If Best Buy has completely removed the product listing or replaced it with a newer model, you won't be able to leave a review because the page no longer exists. If the purchase was made so long ago that it no longer appears on your digital profile and the item page is gone, you cannot retrospectively log a review. LG Customer Service frequently accommodates "goodwill" or courtesy repairs for TVs that fail just slightly outside of their standard one-year warranty period. While it is not an official, guaranteed policy, customer support reps have the discretion to authorize a one-time free repair or parts replacement if you escalate the issue correctly. Tier 1 customer service agents usually do not have the authorization to grant out-of-warranty exceptions. If you had called right after the warranty expired in December 2023, and the first representative denied your request, you could have calmly asked to escalate the ticket to a supervisor or customer relations manager who has the administrative power to waive fees. You could have bypassed Tier 1 altogether and used the official LG Email to the President form. This would have routed your claim to a specialized corporate team tasked with handling severe customer dissatisfaction and edge-case exceptions....^Ivan.
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