A:AnswerHi there! Thank you for sharing your experience with the 86UQ7590PUD. We understand how concerning it can be to encounter issues like blue screen problems, especially after investing in a large screen.
Regarding the longevity of the backlight LEDs, the 2022 models, including the 86UQ7590PUD, have been designed with improvements in efficiency and durability. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-image-burnin--20152745607830
If you are considering repairs or a replacement, it might be helpful to contact our support team for a more in-depth troubleshooting assessment. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you in exploring your options. We appreciate your patience and feedback! —Avril
A:AnswerHello there, Andrew! Thank you for reaching out about the 86UQ7590PUD TV. This model does come with a protective film on the screen to safeguard it during shipping. Be sure to carefully remove this film before first use to enjoy the best picture quality. If you have any more questions or need assistance, feel free to reach out to us at @LGUSSupport. We’re here to help!
—Avril
A:AnswerHi there! Thank you for sharing your experience with us. We understand your inquiry regarding the LG - 86 Class UQ75 Series LED 4K UHD Smart webOS TV. While this unit features built-in 2.0 channel speakers with AI Sound Pro for an immersive audio experience, it does not have native physical surround sound. However, we understand that the unit's audio setup is designed for clarity, and you can easily achieve a full surround sound experience by connecting a compatible LG Soundbar or external audio system via the HDMI eARC or Optical ports. Your feedback is important, and we'd like to assist you further with any setup questions.
https://www.bestbuy.com/product/lg-86-class-uq75-series-led-4k-uhd-smart-webos-tv-2022/JJ8VPZRL38
For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo
A:AnswerHey there, We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
A:AnswerHi, There! LG magic remotes only work in Smart TV's. Here are the compatible TV models for the 2022 magic remote: OLED Models: OLED Z2, G2, C2, B2, A2. seriesQNED Models: QNED99, 90, 85, 80 series. NanoCell Models: NANO80, 75 series UHD 4K Models: UQ90, UQ80, UQ75, UQ70 series. ^James.
