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Try tech support. I had a similar issue. they recommended using a movie DVD first as my body camera videos would not play. Not sure why this worked except they told me DVDs are the best test. You may need to exchange it for another player.
Sorry, there was a problem. Please try again later.We hate to hear you are having trouble getting the disc drive to read your discs. We would be happy to have our computer specialists look into the problem you are experiencing. Please give our computer specialists a call at 800-243-0000. ^CP
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