“I bought John Wick 4K Ultra HD blue ray and it will not play on this LG Blue Ray disc player, can you please tell me why? I have played other blue ray DVD’s and DVDS no problem. It just spins. HELP!”

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• This is a regular Blu-ray player which can't play 4K discs. You need a 4K Blu-ray player, like the "LG - UBK80 - 4K Ultra HD Blu-ray Player." https://www.bestbuy.com/site/lg-ubk80-4k-ultra-hd-blu-ray-player-black/6215306.p?skuId=6215306

  Answered by Anonymous 6 years ago

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• Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. ^Daphane

  Answered by LG Digital Customer Care 5 years ago

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• It could be a bad disc

  Answered by Jeff 6 years ago

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