Questions & Answers

Q: QuestionHBS1100 accidentally submerged in water. Started buzzing until battery ran down. How to repair?

Asked 7 years ago by Anonymous.

Q: QuestionCan I link to two different phones at the same time ?

Asked 7 years ago by zazoo.

This question was asked about the related product: LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Silver

Q: QuestionWhat app can i use to make my headphones answer calls? Lg 1100 i used to use the Lg talk and tone but it no longer works

Asked 7 years ago by Shawn.

Q: QuestionWHY DOES MY LG HBS1100 VOLUME GO DOWN BUT NOT UP TO THE VOLUMES IT USE TO

Asked 7 years ago by REDHAWC.

This question was asked about the related product: LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Silver

Q: QuestionHow well do they work when answering a phone call?

Asked 8 years ago by MadDog53.

• A:Answer Excellent very clear crisp and loud.

  Answered 7 years ago by RaddyVerified Purchase

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Q: QuestionMy headphones will turn off and back on repeatedly and will not stop unless I turn them off

Asked 8 years ago by HayHay.

This question was asked about the related product: LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Silver

• A:Answer The problem with the headset is the charging port, they're EXTREMELY fragile. If you push the charging cable in to far, to hard, or upside-down (accidentally) it breaks the connection inside the USB port. If you wiggle the cable while plugged in to your earpiece you can cycle the power on and off. Unfortunately, they have to be sent back to LG to change the USB port. There are micro surface mount components mounted directly on top of the charging port and can't be soldered.

  Answered 7 years ago by Frbz69

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Q: Questionlg tone platinum (hbs-1100) troubleshooting I can hear people clearly but people cannot hear me at all, what should I do? I need help please?

Asked 8 years ago by elprimo.

This question was asked about the related product: LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Silver

Q: QuestionAre these be restocked or replaced with another model? I need to have mine replaced

Asked 8 years ago by Sal1.

This question was asked about the related product: LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Silver

• A:Answer I had this same question. I called Verizon and they said they had no plans to restock.

  Answered 8 years ago by Fuff

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Q: Questionhow can i repair it

Asked 8 years ago by gdc123.

• A:Answer Go to the LG.com & click on the repair or live chat. You’ll have to send in at your cost despite it being defective. They offered to replace my 200 has-1100 pair with a hbs-920 $69. They did respond in les than a week with replace options

  Answered 8 years ago by TravelPhotog

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Q: QuestionI have an LG talk and tone and it works great on all my text messaging and everything else except any of my friends that are on Verizon message +....any idea why that is ..it won't even acknowledge anyone from the Verizon message+

Asked 8 years ago by Codger.

• A:Answer Verizon Message+ is an app directly through Verizon. To check compatibility, you'll need to reach out to Verizon regarding this.

  Answered 8 years ago by LG Digital Customer Care

  
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Q: QuestionMy lg hbs1100 turns off and on while on a call. Does it have a firmware to correct this issue.

Asked 8 years ago by frustrated.

This question was asked about the related product: LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Silver

• A:Answer Like you know this is apple product and always work better with apple. But I have friends with Samsung and lg and use the air pods and work well

  Answered 8 years ago by EzecashVerified Purchase

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Q: QuestionLG 910 suddenly wouldn't connect or enter pairing mode when turned on. Had to manually pair. Afterward, it would beep (once) periodically during the call. What could be the problem? The battery is fully charged. Had it just over one year.

Asked 8 years ago by hotlanta.

This question was asked about the related product: LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Silver

• A:Answer Any of the LG headphones I've bought seem to do this. They disconnect randomly, they say 'out of range' when phone is right next to me. I have reset mine several times. This seems to be a flaw with LG lately.

  Answered 8 years ago by TamzKVerified Purchase

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Q: QuestionWhat kind of warranty is there

Asked 8 years ago by Joe.

• A:Answer Has 15 day Best Buy warranty after that you better pay for replacement insurance

  Answered 8 years ago by PapaKVerified Purchase

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Q: QuestionCan I use this, for two differents lines? phones at same time ? ( obvious one calle at the time ) Thx

Asked 8 years ago by Charly.

This question was asked about the related product: LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Silver

• A:Answer No, the headphones cannot be used with two phones at the same time.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionI this LG TONE ULTRA COMPATIBLE wireless headphone to my mobile IPHONE 6S?? Thanks

Asked 8 years ago by Anonymous.

• A:Answer Yes , most Bluetooth phones will connect to this unit.

  Answered 8 years ago by StormChaserVerified Purchase

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Q: Questionare you able to disable charging indicators light? it can be too bright while I sleep?

Asked 8 years ago by jcm13.

• A:Answer No...and yes it is bright especially if you have light sensitive eyes...(which I also do)..I would hide them under my bed at night while they were charging :(

  Answered 8 years ago by TickledPinkVerified Purchase

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Q: QuestionWill they work with my tv?

Asked 9 years ago by Anonymous.

• A:Answer YES. Although the bluetooth in your tv wont be the best due to the tech, you will experience some skipping.

  Answered 8 years ago by eddieVerified Purchase

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Q: QuestionMy husband's neck size is 18" so how well will this neck piece fit him?

Asked 9 years ago by Mgc0928.

• A:Answer maybe a little snug

  Answered 8 years ago by TombVerified Purchase

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Q: QuestionCan I hear the speakers without putting the buds in my ears?

Asked 9 years ago by Newuser.

This question was asked about the related product: LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Silver

• A:Answer No. you must insert the earbuds.

  Answered 9 years ago by BillyD

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