does case 1 year warranty include phone if it gets wet phone got wet through case with all seals closed and secure. about 6 months old. took pictures of kids in ocean and now phone won't turn on. obviously it got wet since when I removed the case, camera has moisture behind it??? how do I fix my phone and get a replacement car since this isn't working.
Thanks

Question

Migie · Accepted Answer

Same thing happened to me. Looks like the case can be replaced, but they don't do anything about phone. You have to fill out claim form to get new case. Very frustrating!! I don't even want a new case from Lifeproof...clearly their product does not work!!

Answered by Migie 11 years ago

shelshy · Answer

No. It covers the case and headphone adapter only

Kescmor23 · Answer

It should. I have one of these cases and I recently had an issue with it. I submitted a claim online to LifeProof with pictures and they sent me a whole brand new case.

rookie · Answer

The sales person at Best Buy informed me that the case itself is covered for one year, but not the phone inside, if it gets damaged. We got lucky that we caught the moisture build up inside early

Shararennard · Answer

No it does not cover the phone unless you got the 10 water phone replacement which you have to get through lifproof.

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